Jewelry Care & Repair

At Kendra Scott Mall, we want your jewelry—from exclusive limited-edition pieces to everyday favorites like pendant necklaces, huggie earrings, and band rings—to maintain its beauty and quality for years. This guide shares essential care tips to protect your pieces, plus details on our repair services to restore them if they need attention, all aligned with the reliable service you expect from our site.

1. Daily Care Basics: Keep Your Jewelry Shining

Simple daily habits can prevent damage and extend the life of your jewelry. Follow these easy steps:

• Wear Mindfully: Put jewelry on after applying makeup, lotion, perfume, or hair products—chemicals in these items can tarnish metals, dull gemstones, or wear down finishes. Remove pieces before washing hands, exercising, swimming (chlorine and saltwater are corrosive), or doing household chores (abrasive cleaners or heavy lifting may bend metals or loosen settings).

• Store Properly: When not wearing jewelry, keep each piece separate to avoid tangling, scratching, or metal-to-metal tarnishing. Use soft pouches, lined jewelry boxes, or compartmentalized organizers. For silver or gold-plated items, add anti-tarnish strips to storage containers to slow discoloration.

• Quick Cleaning Routine: Wipe jewelry with a soft, lint-free microfiber cloth after each wear to remove sweat, oil, or dirt. For deeper cleaning (every 1–2 weeks, depending on use), mix a drop of mild dish soap with lukewarm water. Use a soft-bristled toothbrush (like a baby toothbrush) to gently clean hard-to-reach areas (such as gemstone settings or engraved details), then rinse thoroughly and pat dry with a cloth.

2. Material-Specific Care: Tailored to Your Pieces

Our collection features a range of materials, each with unique care needs. Below’s how to care for the most common types:

• Gold-Plated & Silver-Plated Jewelry (e.g., Limited-Edition Pendants): Avoid harsh cleaners, scrubbing, or ultrasonic machines—these can wear off plating. Stick to the mild soap-and-water method for cleaning. If plating fades over time, our repair services include re-plating to restore its original shine.

• Gemstone Jewelry (e.g., Crystal Huggie Earrings, Semi-Precious Stone Rings): Keep gemstones away from extreme heat (hair dryers, saunas) and harsh chemicals—this can crack stones or dull their luster. For porous stones (like turquoise), wipe with a damp cloth instead of soaking to prevent water damage.

• Metal Jewelry (e.g., Stainless Steel Band Rings, Brass Charms): Stainless steel is durable but can scratch—store separately and use a metal polish cloth to maintain shine. Brass may tarnish naturally; use a brass cleaner (avoiding gemstones) to brighten it, or let it develop a warm patina if you prefer a vintage look.

• Personalized Jewelry (e.g., Engraved Necklaces): Engraved areas can trap dirt—use a soft toothbrush to gently clean crevices with mild soap and water, then dry immediately. Avoid rubbing engraved details aggressively, as this can fade the design.

3. Our Jewelry Repair Services: Restore Your Favorites

We understand your jewelry may hold sentimental value, so our repair team works with precision to fix issues—whether it’s a broken chain, loose gemstone, or faded plating. Here’s how our service works, designed to be as seamless as your shopping experience:

3.1 Eligibility & How to Request

• We service jewelry purchased directly from kendrascottmall.com. Have your order number (found in your confirmation email) ready when requesting repairs—this helps us verify your item and ensure proper care.

• To start a request: Email our customer support team at support@kendrascottmall.com with the subject line “Jewelry Repair Request – [Your Order Number]”. Include:

◦ Your full name and shipping address (for returning the repaired item).

◦ Clear photos of the damage (e.g., a close-up of a broken clasp or loose stone).

◦ A detailed description of the issue (e.g., “Chain snapped on my pendant necklace,” “Huggie earring post is bent”).

3.2 Repair Process & Timelines

1. Quote & Approval: Within 1–2 business days, we’ll send you a transparent quote (minor fixes like tightening settings are often free for items purchased within 6 months). You can approve the cost or ask questions before we proceed.

2. Ship Your Item: Once approved, we’ll provide a prepaid shipping label (for eligible repairs) and packaging tips to keep your jewelry safe in transit (use a padded envelope or small box to avoid further damage).

3. Repair & Return:

◦ Minor repairs (clasp replacement, setting tightening): 3–5 business days.

◦ Complex fixes (re-plating, gemstone replacement, engraved piece repairs): 7–10 business days.

◦ After repair, we’ll ship your item back to you for free—with the same care as your original order, including our standard 1–3 day dispatch and 6–12 day delivery timeline.

3.3 Repair Costs

• Complimentary Repairs: Minor issues (loose settings, small chain links, bent posts) for items bought within 6 months.

• Paid Repairs: For older items or complex fixes (re-plating, replacing lost gemstones), costs vary by issue. We’ll share a detailed quote upfront, so there are no surprises.

4. FAQs & Pro Tips

• Q: Can you replace a lost gemstone from my limited-edition ring?

A: Yes—we source matching gemstones for our collection. Include the item name and photos in your request, and we’ll confirm availability and cost.

• Q: How do I care for jewelry while traveling?

A: Use a compact, hard-shell jewelry case with compartments to prevent tangling. Pack it in your carry-on (not checked luggage) to reduce loss or damage risk.

• Pro Tip: For frequently worn pieces (like everyday huggie earrings), check settings and clasps monthly—catching loose parts early avoids more extensive damage.

If you have questions about caring for a specific piece or need to track a repair, email us at support@kendrascottmall.com. We’re here to help your jewelry stay beautiful for every look.