Privacy Policy

At Kendra Scott Mall (operated via kendrascottmall.com, “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect two types of information to provide and improve our services:
1.1 Personal Information
This includes information that can identify you individually, which you provide voluntarily when using our website:
  • Contact Details: Name, email address (e.g., when you communicate via support@kendrascottmall.com), shipping address, and phone number (if provided during checkout).
  • Payment Information: Credit/debit card details or other payment method information (note: we do not store full payment details—this information is processed securely by our trusted payment service providers).
  • Order-Related Information: Details about your purchases (e.g., product selections, order history, shipping preferences) to process and fulfill your orders.
1.2 Non-Personal Information
This includes data that cannot identify you individually, collected automatically as you use our website:
  • Website Usage Data: Pages visited, time spent on the site, device type (e.g., computer, mobile), browser information, and IP address (used to optimize site performance and understand user behavior).
  • Cookies and Similar Technologies: We use cookies to enhance your browsing experience (e.g., remembering your preferences, simplifying checkout). You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
2. How We Use Your Information
We use your information solely to deliver and improve our services, with a focus on your shopping experience:
  • Process and Fulfill Orders: Verify your identity, process payments, arrange shipping (in line with our 1-3 day dispatch and 6-12 day delivery timelines), and send order confirmations.
  • Provide Customer Support: Respond to your inquiries, assist with returns or refunds (as per our 60-day return and 5-10 day refund policies), and resolve any issues related to your purchase.
  • Improve Our Services: Analyze website usage data to enhance site navigation, update our product collection (including exclusive limited-edition jewelry), and tailor our offerings to better meet your needs.
  • Communicate Updates: Send you relevant information about your order, service changes (e.g., shipping updates), or policy adjustments—we will not send unsolicited marketing communications without your consent.
3. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal information from unauthorized access, use, or disclosure:
  • Secure Data Storage: Personal and payment information is stored on encrypted servers with restricted access, and we regularly update our security protocols to address emerging risks.
  • Trusted Payment Partners: We work with reputable payment service providers that comply with global security standards (e.g., PCI DSS) to process payments securely, ensuring your financial details are never stored on our servers.
  • Access Controls: Only authorized team members (who need the information to perform their roles, such as processing orders or providing support) have access to your personal information, and they are required to maintain confidentiality.
4. Disclosure of Your Information
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We may disclose your information only in the following limited circumstances:
  • Service Providers: To trusted third parties who assist us in delivering our services (e.g., shipping carriers to fulfill orders, payment processors to handle transactions, or IT service providers to maintain our website). These parties are contractually obligated to protect your information and use it only as instructed by us.
  • Legal Requirements: If required by law, regulation, or legal process (e.g., a court order), we may disclose your information to comply with such obligations, provided we take reasonable steps to verify the validity of the request.
5. Your Rights Regarding Your Information
You have the right to access, correct, or request the deletion of your personal information held by us. To exercise these rights:
  • Access or Correct Information: Contact us at support@kendrascottmall.com to request a copy of your personal information or to update details (e.g., a change in your shipping address).
  • Request Deletion: If you wish to have your personal information deleted (subject to legal or contractual obligations, such as retaining order records for payment verification), send a request to support@kendrascottmall.com, and we will process it promptly.
  • Withdraw Consent: If you previously consented to receive non-essential communications (e.g., marketing updates), you can withdraw your consent at any time by contacting us.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make updates, we will revise the policy on this page—we encourage you to review this policy periodically to stay informed about how we protect your information.
7. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us via email at support@kendrascottmall.com. Our team will respond to your inquiry as quickly as possible to address your needs.