Shipping Policy

At Kendra Scott Mall (kendrascottmall.com), we strive to provide a smooth and reliable shipping experience for every order, ensuring your selected jewelry, personalized gifts, and watches reach you in a timely manner. This Shipping Policy outlines our order processing timelines, delivery expectations, rules, and related details to keep you informed throughout the shipping process.
1. Order Processing Timeline
All orders placed on our website are processed within 1-3 business days after payment confirmation. Processing time may be slightly extended during peak shopping periods (e.g., holidays, promotional events) due to higher order volume, but we will always work to fulfill your order as quickly as possible. You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email (with tracking information) once your order has been dispatched.
2. Delivery Timeframes
After your order is processed and dispatched, estimated delivery time is 6-12 days to most destinations. This timeframe includes transit time with our trusted shipping carriers and may vary slightly based on your location (e.g., remote areas may require an additional 1-2 days). Please note that delivery times are estimates and not guaranteed, as unforeseen circumstances (e.g., weather delays, customs processing for international shipments) may occasionally affect transit.
3. Shipping Costs
We are pleased to offer free standard shipping on all orders placed through kendrascottmall.com—there is no minimum purchase requirement to qualify for free shipping. This policy applies to all products in our collection, including exclusive limited-edition jewelry, pendant necklaces, huggie earrings, band rings, personalized gifts, and watches. No additional shipping fees will be added to your order total at checkout.
4. Shipping Destinations
We deliver to most locations worldwide. During checkout, you can enter your shipping address to confirm if delivery is available to your area. For international shipments, please note that you may be responsible for any applicable customs duties, taxes, or fees imposed by your country’s customs authorities—these charges are not included in your order total or our free shipping policy, and we have no control over their amount.
5. Tracking Your Order
Once your order is dispatched, we will send a shipping confirmation email to the address you provided during checkout. This email will include a unique tracking number and a link to the carrier’s website, where you can monitor the status of your shipment in real time (e.g., departure from our warehouse, in-transit updates, delivery confirmation). If you do not receive the shipping confirmation email within 4 days of placing your order, please check your spam folder or contact us at support@kendrascottmall.com for assistance.
6. Order Modifications or Cancellations
If you need to modify or cancel your order (e.g., update shipping address, remove items), please contact us at support@kendrascottmall.com within 24 hours of placing your order. We cannot guarantee modifications or cancellations after this window, as your order may have already entered the processing or shipping stage. Once an order is dispatched, we are unable to make changes to it.
7. Lost or Delayed Shipments
If your order does not arrive within the estimated 6-12 day delivery window, or if the tracking information shows your shipment as lost, please contact us at support@kendrascottmall.com. We will work with our shipping carriers to investigate the status of your order and resolve the issue promptly—this may include arranging a replacement shipment or issuing a refund, depending on the circumstances.
8. Contact Us
For any questions or concerns related to shipping (e.g., order status, delivery issues, address updates), please reach out to our customer support team via email at support@kendrascottmall.com. We aim to respond to all shipping inquiries within 1-2 business days and ensure your shopping experience is seamless from order placement to delivery.